Shipping & Delivery
Shipping & Delivery
We strive to ship your products as soon as humanly possible. Generally speaking, orders received before 1:00 PM, Monday-Friday (AEST/AEDT) will be shipped that same day. All shipping costs are inclusive of GST, shipping charges are calculated in cart pending weight and destination of items being shipped. STM is not responsible for packages after they have shipped and left our warehouse. Overnight orders processed on Friday will be delivered the following Monday.
We ship via AusPost (Australia Post) for Parcel Post and Express Post. Upon shipment you will receive and email notification containing tracking information so that you can view and track the status of your order.
*AusPost orders received after 1pm (AEST/AEDT) will be processed the following work day.
- AusPost Parcel Post: Our standard parcel service covers all of Australia, delivering your item within 2-5 business days.
- AusPost Express Post: Guaranteed next day delivery, within the Express Post Delivery Network. Orders placed on Friday before 1PM (AEST/AEDT) will be delivered on Monday
New Zealand Shipping
We ship to New Zealand from our Australian warehouse. All orders going to New Zealand are shipped using StarTrack and DHL. The cost of shipping is calculated automatically at checkout, and is based on weight and location. STM is not responsible for any duties or taxes that may be incured. Before you submit your order, you are able to view the shipping charges at checkout.
Please visit the United States website stmgoods.com for all shipping destinations outside of Australia and New Zealand. At this time all International orders are processed and sent from the United States using Fedex International Economy.
NOTE: ALL SHIPPING
India Government Has Implemented a Goods and Services Tax
Please be advised that The Indian Government has announced a Goods and Services Tax (GST) that will impact import and export clearance, effective July 1, 2017. India-based shippers and consignees will need to comply with the new changes by providing some additional data to GST Network and Customs before Custom clearance for all Non Doc shipments.
Details about GST can be found on the following website: www.cbec.gov.in/htdocs-cbec/gst/index.
This is a significant nationwide change in India's tax policies, and some modifications will occur over the next few months.
Please note the following:
GST Identification Number
To comply with the new rules and payment of GST, every India importer and exporter must have a GSTIN (GST Identification Number), which needs to be provided to DHL India before any shipment is imported or exported. Shippers and consignees in India can visit www.dhlindia-kyc.com for a one-time update of their GSTIN for Customs clearance.
Duties and taxes
- Bona fide samples up to a value of INR10,000 (approx. USD155) will continue to have a duty exemption. The content of the sample (s) must be well defined.
- Gifts are expected to be charged the GST as per the preliminary interpretation of rules. This is being reviewed by a logistics industry association; we will provide more information when received.
Accurate ZIP / Postal code on the waybill and shipper invoice becomes even more important for GST compliance.